Terms and conditions

Amendments, refunds & cancellations

  • To change the date or time of your tour please email us at info@livemilano.com
  • Changes to bookings requested more than 5 days before the confirmed tour departure time are free of charge. 
  • Changes to the date or time of your tour requested less than 5 days before tour departure time are subject to a rebooking fee and availability.
  • To cancel a tour you must email us at info@livemilano.com no less than 5 days in advance of your confirmed tour departure day. Only cancellations requested more than 5 days before tour departure time will be eligible for a refund.
  • All cancellations are subject to a cancellation fee of 5% of the total charged per person.
  • No refunds will be given for cancellations made inside 5 days of a tour
  • No refunds will be given for travel-insurance and tickets for events, exibhitions, concerts, etc.

Important Notes

  • Please inform us in advance of the tour of any special dietary requirements.
  • Guests under 18 years old must be accompanied by a parent or legal guardian.
  • Gratuities to guides providing excellent service are appreciated but never obligatory.
  • It is the responsibility of all visitors to be at the meeting point 15 minutes before departure. Guests arriving after departure cannot be accommodated, missed tours or tickets cannot be refunded.
  • For help with meeting points or other urgent issues, please phone (0039) 02867131.
  • Astour SAGL reserves the right to refuse participation on its tours to any guest under the influence of drugs or alcohol or to any guest whose behavior is disorderly, or poses a threat to other guests or our staff.